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  • #1401
Closed
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Created Nov 16, 2019 by DaveD@DaveDMaintainer

Meta ticket for issues related to problems with closed cases

Just trying to collect it all in one place.

Open or Closed-but-Unmerged work:

Print Report for closed cases doesn't show the roles

  • #2441
  • #1948 (Related but for open cases, but is probably the same underlying reason.)

Merged or sort of related:

Case manager not displayed for closed cases

  • #542 (closed) (description includes a proposed idea that was never worked on)
  • https://civicrm.stackexchange.com/questions/27215/case-roles-on-closed-cases
  • https://github.com/civicrm/civicrm-core/pull/13144
  • https://github.com/civicrm/civicrm-core/pull/13831
  • #1947 (closed) (contains some analysis and possibly more general long-term solution)

Better handle Case Manager and roles on closed cases

  • https://github.com/civicrm/civicrm-core/pull/13510

  • https://github.com/civicrm/civicrm-core/pull/19737 (merged as a forms-level improvement)

  • #500 (closed) Fix user-specific Case filtering on dashboard and searches to exclude cases from inactive relationships

  • https://github.com/civicrm/civicrm-core/pull/13134

  • Users with 'view own cases' permission can't open resolved cases

    • #1400 (closed)
    • https://civicrm.stackexchange.com/questions/33742/users-with-view-own-cases-permission-cant-access-resolved-cases

Memory might be hazy:

  • To-find: There's an earlier one somewhere about whether people want to see closed cases on dashboard.
  • To-find: Something about different opinions on whether "closed" is like "disabled" when searching for cases and so some people don't want to even see it.
Edited Jun 30, 2021 by DaveD
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