Webhook invoice.payment_succeeded event response 500 (Internal Server Error)

I have recently updated 6.5.1. After upgrade extension one time donation is working properly. But Recurring payment is showing Pending (Incomplete Transaction). And also stripe webhook logs is showing event type "invoice.payment_succeeded" 500 internal server Error. I am using Stripe: 6.5.1, Mjwshared: 0.9.4 and Php: 7.2.24.

@jagjeetj Probably something (package / function) is missing on your server. Do you get any errors in your PHP logs?

added Waiting confirmation label

@mattwire No, I did checked error log file. There are no any error log.

@mattwire Another event type status is 200(OK) succeeded on webhook like charge.succeeded ,charge.refunded, invoice.finalized, charge.captured.

@mattwire Thanks for the work you are doing with the extension. Helps a great Deal.

We are facing multiple issues with recurring subscriptions

a) This PaymentIntent's amount could not be updated because it has a status of requires_capture. You may only update the amount of a PaymentIntent with one of the following statuses: requires_payment_method, requires_confirmation, requires_action.

b) failed to load related objectsDuplicate error - existing contribution record(s) have a matching Transaction ID or Invoice ID. Contribution record ID(s) are:

The first is from stripe logs, the second is from the webhook. Please can you tell me what we can do to fix both these issues?

Hi @aniesshsethh Both of these issues are likely to be specific to your site. Are you able to provide funding to investigate further?

We are also having issues with recurring transactions since updating to v6.5.1 (we have since updated to 6.5.2). All recurring payments since the transaction are showing as Pending (Incomplete Transaction), and the Stripe webhook says customer.subscription.updated is failing, while all other webhook events appear to be succeeding. Stripe is reporting a 500 Internal Server error for the customer.subscription.updated event.

In php error logs, we are getting:

[Mon Oct 12 18:10:40.699676 2020] [php7:notice] [pid 17092] [client 172.68.189.63:56216] Stripe Notice: Undefined property of Stripe\\StripeObject instance: plan

[Mon Oct 12 18:10:40.699755 2020] [php7:notice] [pid 17092] [client 172.68.189.63:56216] Stripe Notice: Undefined property of Stripe\\Plan instance: name

Oct 12 18:10:40  [error]
$Fatal Error Details = array(3) {
  ["message"]=>
  string(37) "Expected one Contribution but found 0"
  ["code"]=>
  NULL
  ["exception"]=>
  object(CiviCRM_API3_Exception)#1528 (8) {
    ["extraParams":"CiviCRM_API3_Exception":private]=>
    array(3) {
      ["is_error"]=>
      int(1)
      ["error_message"]=>
      string(37) "Expected one Contribution but found 0"
      ["error_code"]=>
      string(9) "undefined"
    }
    ["message":protected]=>
    string(37) "Expected one Contribution but found 0"
    ["string":"Exception":private]=>
    string(0) ""
    ["code":protected]=>
    int(0)
    ["file":protected]=>
    string(69) "/var/www/vhosts/website/htdocs/sites/all/modules/civicrm/api/api.php"
    ["line":protected]=>
    int(133)
    ["trace":"Exception":private]=>
    array(12) {
      [0]=>
      array(3) {
        ["file"]=>
        string(118) "/var/www/vhosts/website/htdocs/sites/all/civicrm/extensions/com.drastikbydesign.stripe/CRM/Core/Payment/StripeIPN.php"
        ["line"]=>
        int(497)
        ["function"]=>
        string(12) "civicrm_api3"
      }
      [1]=>
      array(5) {
        ["file"]=>
        string(118) "/var/www/vhosts/website/htdocs/sites/all/civicrm/extensions/com.drastikbydesign.stripe/CRM/Core/Payment/StripeIPN.php"
        ["line"]=>
        int(472)
        ["function"]=>
        string(15) "getContribution"
        ["class"]=>
        string(26) "CRM_Core_Payment_StripeIPN"
        ["type"]=>
        string(2) "->"
      }
[...]

This is the error we are now getting for each recurring transaction for the past week, which is ~15 transactions.

added Needs funding label

@elizoliva @aniesshsethh @jagjeetj Can you please test and feedback on mjwshared#4 (closed) - that may be a different issue to the one here but it may help

What version is the merge request based on? Trying to apply it as a patch to 6.5.2 and the changed file CRM/Core/Payment/MJWIPNTrait.php does not exist in that version, and I do not see it for the last few versions either.

@elizoliva It's a patch to mjwshared (master / latest release).

Got it, missed that. Thanks. I have applied the patch, however it has no effect on the issue.

Any other thoughts on this issue? This has essentially bricked the extension for a client.

changed milestone to %6.5

mentioned in issue #270 (closed)

@elizoliva Your issue is different to the issue reported here - I've opened #270 (closed) to track.

@jagjeetj @aniesshsethh Can you please confirm if you are still having this issue? I will need more information to debug because it is not happening on any site I have access to.

@mattwire It seems upgrading fixed the issue

@aniesshsethh Thankyou!

closed