how to manage stripe notifications for regular contributions
I see there is a similar issue regarding recurring contributions and receipts (#160 (closed)).
This one relates to regular donations and the stripe notifications. Rather then putting the customer email or name on the receipts, we are seeing the name of the organization receiving the donation. This is not so helpful:
The group experiencing this problem had a lengthy back and forth with stripe. I'll spare us all the curt, wrong and unhelpful responses. Here as the last response which seems to get at what we might be able to do for this to go differently:
Hope you are doing well today - Thanks for reaching out about the changes in your payment notifications. I'm happy to assist getting you pointed in the right direction and give a bit of information.
First of all, I just spoke with one of my upper tier team members about your issue. He tells me that issue is when new payment intents are being made as opposed to charges, the descriptions aren't added until later.The description that you see on your emails are the charge descriptions. Since the previous charges were being made with the description in the same request, the email we sent out had a description to include in our charge notification email.
Now with payment intents, when they're being made, there's no description, so when the email goes out, it just shows the payment intent ID. The description isn't added until after the email is sent out.
The only real solution to this is to ask your platform integration or developer to make it so that the descriptions are added to payment intents upon creation instead of being added later.
I am having a really hard time understanding what exactly they are saying.
It sounds a little like they mean we should put the customer name in the description when creating the intent (here? but then I would expect the name of the contribution page to be on the notification not the name of the organization.
If anyone can help decipher what Stripe means I'd be happy to take a stab at fixing it.