Form Submission - payment uncaptured and form not submitted in CiviCRM
A donor just put in a payment through our donor form on our website. The donation is not showing in CiviCRM anywhere, but the payment is listing itself in Stipe, however as 'uncaptured'.
I need to get this fixed as soon as possible as we are taking COVID donations daily. Any help would be appreciated, thank you!
The scenario I need is form submitted and shows in CiviCRM and payment auto processes without manual capture.
Running on CiviCRM 5.24.2 Stripe Payment Processor 6.3.2 Joomla Install
Only change was adding nz.co.fuzion.extrafee extension however when reading the forums it was indicated this should not be causing any issues.
Update: the payment went from unconfirmed to cancelled in just under 3 hours.