Invalid positive integer error message

Hi

A user is getting "Invalid positive integer" error message at the point when they enter the card number details and click continue.

See attached file.

They are trying to register multiple people on a single event.

Can't anything in the watchdog or configandlog.

I guess this is Stripe complaining https://help.formstack.com/hc/en-us/articles/360019519071-Stripe-Commonly-Returned-Errors

Thanks Mike

Just encountered the same issue when registering multiple participants for an event. After filling in the card details and 'continue' the console logs this:

2020-01-07T17:38:18.103Z civicrm_stripe.js: clearing submitdontprocess civicrm_stripe.js:587
2020-01-07T17:38:18.121Z civicrm_stripe.js: submit handler civicrm_stripe.js:587
2020-01-07T17:38:18.152Z civicrm_stripe.js: Stripe is the selected payprocessor civicrm_stripe.js:587
2020-01-07T17:38:18.153Z civicrm_stripe.js: We don't know the final price - registering additional participants civicrm_stripe.js:587
2020-01-07T17:38:18.153Z civicrm_stripe.js: getTotalAmount: 0.00 civicrm_stripe.js:587
2020-01-07T17:38:18.156Z civicrm_stripe.js: handle card payment civicrm_stripe.js:587
2020-01-07T17:38:18.990Z civicrm_stripe.js: isRecur is false civicrm_stripe.js:587
2020-01-07T17:38:18.990Z civicrm_stripe.js: We don't know the final price - registering additional participants civicrm_stripe.js:587
2020-01-07T17:38:18.990Z civicrm_stripe.js: getTotalAmount: 0.00 civicrm_stripe.js:587
2020-01-07T17:38:22.412Z civicrm_stripe.js: handleServerResponse civicrm_stripe.js:587
2020-01-07T17:38:22.415Z civicrm_stripe.js: error: Invalid positive integer civicrm_stripe.js:587

Also, could I suggest changing the way the error is displayed - it's easy to miss it. A pop-up would work, or at least some red.

changed the description

added Needs funding bug confirmed labels

@ayduns The card errors section is define as:

<div id="card-errors" role="alert" class="alert alert-danger"></div>

So if the them (eg. bootstrap) supports those classes it will be displayed in a big red box. PR welcome to add additional classes so it appears red in other themes too.

For the multiple participant issue I can see where the issue is - we're correctly detecting that it's a multiple participant registration but then trying to follow the standard stripe payment process instead of the alternative (which we use for recurring).

Estimate to fix this issue: 2h

mentioned in issue #155 (closed)

changed the description

@ayduns @thirdsun @mikantchap I've put a link at the top of this issue if you are interested in helping to fund a fix.

added Funding Campaign Active label

mentioned in issue infra/ops#929 (closed)

Should be fixed in 6.3.1: https://lab.civicrm.org/extensions/stripe/tree/6.3.1 - please test and feedback so I can officially release.

added Waiting feedback label and removed Funding Campaign Active Needs funding labels

@mattwire

Currently on MJShared 0.6.beta1. Do I need to upgrade that too before putting Stripe from 6.3.alpha1 to 6.3.1 ?

@mikantchap Yes, please update mjwshared to 0.6 official release.

@mattwire The end user reports that they are now able to purchase multiple tickets. However one of the particpants had a new account created which then had to be manually merged.

Should this be treated as a new issue?

@mikantchap Glad it is working! Account creation has nothing to do the Stripe extension - it will probably be related to your dedupe rules in CiviCRM. You should investigate why the new account was not matched to an existing one and then possibly open an issue on CiviCRM core if you think there is a bug.

I'm afraid the end user now reports they are getting the error (Invalid positive integer error message) again.

@mikantchap I will need detailed steps to reproduce please

changed the description

changed milestone to %6.3

@mikantchap Please re-open if you are still getting this issue