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Payment processing time

    • Closed Issue created by andyburns @andyburns

    We are testing version 6.3 with MJW shared 0.6 on WP 5.3.2.

    After clicking Contribute, it takes 4-5 seconds for the browser to respond. It ends up taking a total of 25 seconds to get to the thank you page. That's a really long time, especially without any 'message to the users to wait / spinning circle saying it is processing etc.'

    On production we are still on Stripe version 5.4.1 and it takes between 15-18 seconds. So we are left to remain on 5.4.1 :/

    What is the typical processing time others are seeing?

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    • andyburns changed the description

      changed the description

    • laryn
      laryn @laryn ·
      Contributor

      Just spitballing, but could lengthy wait times be terminated on some server setups, causing issues like #141 (closed) and #146 (closed)?

    • mattwire
      mattwire @mattwire ·
      Maintainer

      I can't find where in the stripe docs it's stated but the Stripe API integration says that it can take a few seconds (5-6) for their servers to respond. That would explain the difference between 5.x and 6.x because we are effectively now talking to the stripe servers twice.

    • mattwire closed

      closed

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