CiviEvent booking made, Contribution Complete, but Stripe Dashboard shows payment as "Incomplete"
I didn't believe this, but it happened today. Customer made a booking but somehow the payment has not completed.
Stripe dashboard says:
Timeline 3D Secure attempt incomplete The cardholder began 3D Secure authentication but has not completed it. 21 Jun 2023, 14:08 3D Secure authentication succeeded This transaction has been authenticated with 3D Secure 2. The customer was authenticated via a challenge flow, and shown a challenge window from their bank. 21 Jun 2023, 14:08 Payment started 21 Jun 2023, 14:08
I suspect you may need further information from me to look at this, so please ask.
Config:
- CiviCRM 5.58.1 on Joomla with PHP 7.4.32
- Stripe Payment Processor 6.8.2
- UK GBP payment for an Event for £65 on UK Amex card