Bounces are not counted in CiviCRM
Created by: ritatorok
Hello,
We updated the Sparkpost extension to version 1.1 and tested if the bounces are correct in CiviCRM. Unfortunately there are no bounces counted in Civicrm, but there are lots of bounces in Sparkpost. We have tried with sending only for 2 email addresses, one of them is a wrong email address, and tried sending for 12 addresses, many of them should have been bounced, but none of them are in Civicrm. We have a scheduled job to fetch bounces, we ran it many times. These emails were sent last week on Friday, and waited till Monday to make sure they get bounced in Sparkpost, but they are still not counted in Civi. Do you have any idea what might be wrong?
Thank you!
Best, Rita Torok