Bounce processing not setting (Drupal) CiviCRM 'on hold' status
Created by: mfuggle
I have read previous posts that suggest bounce processing is performing correctly using version 1.5 of the CivicCRM extension with the latest versions of CiviCRM in Drupal. I can see a number of hard bounces on the Mandrill website. However they are not being picked up in CiviCRM so that the email addresses are placed 'on hold'. This is critical functionality for us. Unsubscribes are working correctly but not bounces. We have not received any soft bounces so I am not sure how they are managed.
I would really appreciate some help with this matter because I am unsure where I might be going wrong.
Cheers Martin Fuggle