Occasional errors
Created by: Upperholme
We're getting reports from a few users saying that they are seeing an error - we think this must be after they've completed the GoCardless form and are being redirected back to our site. This is leading to them repeating the process, which in turn is leading to the creation of multiple mandates, which an admin is then having to clean up.
An initial response from GC support states:
"I've taken a look into your account and I can see that you're using your own website integration to create and manage your payments.
We haven't seen any timeout responses with the requests that have been sent through over the past few days, which suggests that there may be an issue when your customers are being redirected back to your website when they complete their details (but the mandate and payments are being submitted successfully in the background).
I'd suggest double checking with your developers to see whether they can look further into the redirect flow you have set up."
I'm looking in to the log files at my end to see what I can find, and will update accordingly.