On hold numbers don't seem to be consistent with SK results
Thanks for the extension, it's nice to have, though I wish more people adopted it.
I've noticed that the numbers reported aren't consistent with what I get via SK and wonder if there might be something odd going on.
With this search, I get 1155 contacts with a primary email on hold, hold date in the last 12 months:
But the extension results are 730:
{
"domain": "average",
"onHold": 730,
"total": 101827
},
So it's odd that the SK results are so much higher than the extension results. Wonder if you are also seeing this discrepancy or it's something odd we have going on locally that makes these inconsistent. Or maybe the onHold number is measuring something different from what I think it is. Not sure on the details about primary or grouping by contact, but I was trying to get the number of results as low as I could to see if I could make them consistent.