Skip to content
Snippets Groups Projects

Whenever I have an active rule on the trigger 'case is added' I can no longer add a case but get the message 'you have no permission to access this case'

    • Closed Issue created by ErikHommel @ErikHommel

    I am doing this with condition 'case is of type' but I do not think that matters.

    To upload designs, you'll need to enable LFS and have an admin enable hashed storage. More information

    Child items ...

    • Activity

    • ErikHommel added bug label

      added bug label

    • ErikHommel
      ErikHommel @ErikHommel ·
      Author Maintainer

      This error is caused by the contactId being empty at the time of the Case Added trigger (there is no civicrm_case_contact record yet at the time of the Case post hook).

      Should in the long run be solved by issue #21 (closed). Temporary workaround: remove the Case Added trigger and add instruction to README to use the Case Activity is added trigger with activity type Open Case instead. That will also be triggered when a new case is added but by then all the required data will be available.

    • ErikHommel closed via commit 26b40b3e

      closed via commit 26b40b3e

    • Detlev Sieber mentioned in issue #195

      mentioned in issue #195

    Please register or sign in to reply