Civicase: Wrong Details in Change Custom Data Activity when filling an empty field
When custom case data is changed in CiviCase a Custom Data Activity is created logging the change in the activity details. This is working well in most circumstances but in some circumstances the change log contains misleading content.
- Create custom case field eg. of type text called "Custom text".
- Go to any case and change the data of this field from empty to "short text" (save changes), and then again from "short text" to "short text" (same text, save again).
- View the details of the two Custom Data Activity created.
When changing the data of a custom text field called "Custom text" from "short text" to "a second short text" it will log: "Custom text: short text => a second short text".
However under the following two conditions this produces misleading logging:
When the text field above is empty in the beginning what you get is "Custom text: short text => short text". In practice this behavior may produce misunderstandings as it suggests that "short text" was already there and in use cases like application processes this may make a huge difference.
When the text field contains the same string a Custom Data Activity is created with Details empty.
In the first case one would expect something like "Custom text: [ ] => short text".
In the second case probably the best behaviour would be not to create an activity at all and showing an appropriate message instead.
- Browser: Firefox 80.0.1
- CiviCRM: 5.28.1 on drupal 7 and 5.28.2 on WordPess 5.5.1