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updating misleading labels on buttons to confirmation pages
On contribution forms, the button leading to the confirmation page (if enabled) says 'confirm payment' which in many cases makes the user think that clicking the button submits the contribution.
On event forms, the button leading to the confirmation page (if enabled) says 'continue' which again in many cases is misconstrued to mean 'continue and complete'
I get constant feedback from at least 50 different sites that their constituents are leaving the form before submitting it because they assume it was submitted leading to loss of revenue.
From looking at all shopping websites the industry standard with buttons leading to confirmation pages seems to be to use the word 'review'
The proposed solution in both cases is that the button label should simply say 'Review'.