Workflow templates - Update 'Thank You' & other text corrections
There are a few texts in the workflow message templates that are too specific for use in different circumstances. Since we are making changes to the system workflow templates I would like to address these in this round
Specifically I would like to adjust the templates dealing with contribution and membership
These templates have the text: "Thank you for your support". But this is too specific. The contribution offline-receipt could be sent because someone paid for a workshop they are attending. They are not supporting anything, they just paid for what the registered for. The same with the membership. Not all memberships are to support the cause of the organisation. It would be better to describe the object of the gratitude more general.
Some examples of proposed changes.
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The contribution receipt template had:
'Thank you for your support',
But the status can be anything, also pending (which does make the thanks a bit confusing) Better and more neutral would be:'Below you will find a receipt for this contribution.',
(It would even be better if the table would include the contribution status here) -
Another example. The event online receipt had:
Thank you for your participation.
But the status can also be pending, and anyway chances are high this is all still before the event. Better and more neutral would be:Thank you for your registration.
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Thirdly, the membership receipts had:
Thank you for your support.
But the membership could also just be something people pay for on a regular basis, without the notion of supporting the 'cause' of the organisation. There are many variations of the membership function. Better and more neutral here would be:Thank you for this contribution.
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Finally, the participant confirm template I added {ts} to the 'click here to confirm text' in https://github.com/civicrm/civicrm-core/pull/15491 But the mail itself is lacking an introductory text. I would propose the following:
Your registration was waitlisted but we can confirm you can now complete the registration process.
I believe all these changes (and also some grammar corrections will benefit the readability of the standard texts and make these of more general use for more scenarios.
Cheers, Richard