Social Media issueshttps://lab.civicrm.org/marketing/social-media/-/issues2020-05-22T19:13:34Zhttps://lab.civicrm.org/marketing/social-media/-/issues/4Add social media link icons to the TOP of the CiviCRM.org website2020-05-22T19:13:34ZJoe McLaughlinAdd social media link icons to the TOP of the CiviCRM.org websiteOur social media link icons are all the way at the bottom of the CiviCRM.org website homepage. Let's also add those to the TOP of the home page, so they are big, and obvious, and a user does not need to scroll *all the way down to the bo...Our social media link icons are all the way at the bottom of the CiviCRM.org website homepage. Let's also add those to the TOP of the home page, so they are big, and obvious, and a user does not need to scroll *all the way down to the bottom* of the home page to see the icons.
![CiviCRMSocialMediaIcons](/uploads/f7210ef85bdbb7c7fc04bc96626ebac4/CiviCRMSocialMediaIcons.jpeg)https://lab.civicrm.org/marketing/social-media/-/issues/2What are we doing with social media v0.2? #BarcelonaSprint 20192019-10-17T16:21:16ZnicolWhat are we doing with social media v0.2? #BarcelonaSprint 2019Summing up some conversations with @Josh, @guyiac, @xurizaemon, @Roshani (apologies if I forgot others) around social media. I'm calling this v0.2 as it follows on from discussions with Josh, @daniella, @RoseLanigan at Amsterdam Sprint t...Summing up some conversations with @Josh, @guyiac, @xurizaemon, @Roshani (apologies if I forgot others) around social media. I'm calling this v0.2 as it follows on from discussions with Josh, @daniella, @RoseLanigan at Amsterdam Sprint that fed into this Wiki: https://lab.civicrm.org/marketing/social-media & this issue: https://lab.civicrm.org/marketing/social-media/issues/1.
I feel this subject takes up quite a bit of time/attention so am writing a (sorry, long) issue to try and reduce the amount of time this topic ultimately takes up.
## Why this issue came up?
Before the summit Josh asked me to 'do social media' at the summit. As a Twitter addict I couldn't come up with a good excuse not to. I posted an initial photo and message on FB and TW as it began, then attempted on the first day to sum up sessions with a photo and summary. I made a mistake in one Tweet and it needed deleting (only Josh had permissions) - for all I know there are other mistakes. The summit is interactive, and paying to be here, I obvbiously prioritised my experience so by the end of Saturday's summit there was very little tweeting happening. Indeed, it struck me that tweets could be seen as statements that reflected a CiviCRM brand position, but which might not reflect the community's position. Indeed, as the two days established, while there's incredible cohesions, consensus and cooperation across the community here, getting it to agree to define anything singular is hard. So that got me thinking..
## How we could better do Twitter (suggestion)
1. People are already Tweeting nice stuff with photos about Civi, for e.g. @wmortada - but because of Buffer's limits on RT powers in-app, Civi RTs almost nothing. (I did install a buffer plugin to my browser on my old laptop but then I changed machine). So why are we not focussed on amplifying voices from the community instead?
2. "official tweets" with the CiviCRM trademarked logo reflect/represent the community as much as anything. So maybe they should be drafted in advance, and collaborated on by those who care.
3. the development of a social media personality - replying to questions and queries (perhaps even with the user handle of whoever wrote it) - is another - or potentially parallel - approach
## But what about other networks?
When we checked Facebook today to see if anyone had reacted and consider if this same approach could work on other platforms, we saw it had a reach of 12 people, one like and a spam comment/obfuscated link to a porn site.
So other than wondering where you submit issues on the Facebook bugs {cough} - it seems like something isn't working.
## What did others say?
I'll maybe let people present this directly in the comments, but it was suggested that:
- we should just shut down some/all social media accounts as it's both an official endorsement of platforms some/many of us have issues with, and even ignoring this we don't have volunteer resources to fill the gaps to do the job well.
- others felt that doing this would disregard the charities who depend on these platforms, and the people who like them and get benefit from them.
- there was also the argument that taking the accounts down could let someone else squat the accounts.
- why not leave old and more toxic platforms and embrace either newer or more idealogically-aligned platforms. We could live-stream sessions, or even just a non-audio feed/Twitch/Stream/etc of everyone working at the Sprint to give a sense of what these spaces are like to those considering coming to one.
## Was there a conclusion?
Like previous discussions in Amsterdam and Bampton around this similar themese emerged. Some of this stuff impact more people and can't be decided by so small a group (not least a live-stream of the sprint). It also takes quite a bit of discussion bandwidth so I'm personally sympathetic to scaling back what we do and doing that better rather than setting goals to do more that we fail to achieve.
Guy pointed out we could lock down the FB to prevent spam comments. He offered to become an admin, and was made one by me - which I only realised later happened without any from of process but happened in the main sprint room in the presence of @josh so it felt fine.
I did later wondered if it would be helpful to have a standard process and agreement for onboarding social media volunteers. Not a long document - just something itterative on the wiki here covering the 'contract' or 'responsibility' of what the community expects of anyone taking on that role (and maybe with input from core about the legal obligations - privacy/libel/etc). Indeed if we move to RTing on Twitter more than messages - should there be limits on how much anyone is RTed?
## Get to the point, is there a proposal?
Firstly, (limited and concise :) feedback on this would be good, especially from anyone who fed into the discussion so far - or indeed who has been long waiting to share their feelings on this. Then there are really three suggestions:
1. for any CiviCRM branded public message - tweets/FB/etc updates that dont't have an author name or user handle underneath it to be drafted through an open process (I'd suggest Etherpad - but other systems could work).
2. to shift more to ampliciation of existing comments/tweets/posts/etc.
3. to have super simple guidelines for what is expected - both by core (legal) and community - by any social admins.
There's also a wider stretch goal of figuring out the broader strategy (should we stop being apolitical in our use of social media platforms? ie to use platforms that are also open source / non-profit / etc?) but don't anticipate answering that at this summit/sprint, so am keeping it well clear of the above discussion.https://lab.civicrm.org/marketing/social-media/-/issues/3Enable/add easy social media sharing for blog posts2019-10-16T08:22:36ZJoe McLaughlinEnable/add easy social media sharing for blog postsThere is not an easy way to share social media links to a blog post at https://civicrm.org/blog . There should be. For example, [this blog post](https://civicrm.org/blog/wmortada/feedback-from-the-civicrm-sprint-in-catalonia) has great c...There is not an easy way to share social media links to a blog post at https://civicrm.org/blog . There should be. For example, [this blog post](https://civicrm.org/blog/wmortada/feedback-from-the-civicrm-sprint-in-catalonia) has great content and should be easily shareable to Twitter, Facebook, Instagram, etc etc with social media sharing icons linking *directly* to the blog post. There are a number of such social media sharing modules for Drupal, see [this list](https://www.drupal.org/search/site/%22social%20media%22).https://lab.civicrm.org/marketing/social-media/-/issues/1Fixes & improvements to social media2019-10-07T17:29:10ZnicolFixes & improvements to social mediaAfter being one of the Twits with access to Buffer for the last few months, have noticed a few issues:
* Buffer gives errors at a number of points - incl 'share now', sharing to Linked In. Not sure if that's because Civi is on the Free ...After being one of the Twits with access to Buffer for the last few months, have noticed a few issues:
* Buffer gives errors at a number of points - incl 'share now', sharing to Linked In. Not sure if that's because Civi is on the Free plan.
* Facebook integration is broken and needs resetting up. Would be good to write once then share on FB, LinkedIn and Twitter. LI and FB haven't seen an update since 2017.
* No way to RT Tweets without installing a browser plugin and then being logged into the CiviCRM Twitter account. Given how good it is to amplify nice Tweets, this seems a shortfall.
* No process to take questions/comments/discussions on these platforms into the community.
* The header on https://www.facebook.com/civicrm/ & https://twitter.com/civicrm has a lot of text and doesn't really match the main website look and feel (fonts, colour, whitespace). https://www.linkedin.com/company/civicrm-org has no header. https://www.youtube.com/channel/UCbmFxo3HyO9gaNG40byQjiQ is quite smart.
* There is a Flickr I set up ages ago https://www.flickr.com/photos/148124519@N08/ but no Instagram (tho some tags: https://www.instagram.com/explore/tags/civicrm)
* The last YouTube upload was Jan 2018.
* Only one partner — CiviDesk - advertises on Twitter. Until I started Tweeting, they were the only Tweets appearing. I can't see a social media guidelines anywhere saying either - how partners advertise their services on official channels, or how often they should post.
Thoughts/possible to dos:
* [x] Quick inventory on the wiki here of all the platforms, and who has access to each one
* [ ] Is Buffer the best platform? Hootsuite have a similar free plan.
* [x] Is it worth paying $15-20 a month for a pro account?
* [ ] Setup Facebook and LinkedIn on whichever platform is used
* [ ] Harmonise headers / avatars across all platforms (?)
* [x] Find an Instagrammer..
* [x] Create some posting guidelines on the Wiki here so other volunteers can take over / jump in.
* [ ] Reference this in event admin docs, so event organisers know how to advertise events, and share videos afterwards