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  • #15

Closed
Open
Opened Jan 11, 2021 by lcarter@lcarter

Recurring contributions not being updated when settled

We are seeing a lot of transactions remaining in Pending (Incomplete Transaction) status, and we're unsure why. The webhooks appear to be configured correctly (the only webhooks reporting errors in the system are for the test processors, and transactions are definitely reaching Authorize). I would have expected - based on the original Authorize processor behavior - that the contribution status would be updated when the batch was closed that day (for CC) or when the check cleared (for ACH). From the documentation it seems that the Silent Post URL is not used by the extension - is this correct? If so, where can we troubleshoot this problem and get it corrected?

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Reference: extensions/authnet#15