GitLab

Issue:

First Name field can be filled out as e.g. "Jon & Mary"; That "&" can cause issues with Payment Processors when it's passed on as part of the Cardholder Name - resulting in rejecting properly entered Credit Card information.

Credit Card Payments with iATS Payments will get a REJ:23 failure code when the Cardholder name contains a "&" - I did some research to see if this is iATS Payments' specific, but I don't think it is.

I found e.g. CartPay -> also has error codes ERROR: 54043: "The Billing Firstname contains invalid characters."

I also found SagePay has such error codes - for every single text field actually:

"5037 : The Delivery Address contains invalid characters.","5037 : The Delivery Address contains invalid characters."
"5038 : The Delivery Phone contains invalid characters.","5038 : The Delivery Phone contains invalid characters."
"5039 : The Delivery City contains invalid characters.","5039 : The Delivery City contains invalid characters."
"5040 : The Billing Surname contains invalid characters.","5040 : The Billing Surname contains invalid characters."
"5041 : The Billing Firstname contains invalid characters.","5041 : The Billing Firstname contains invalid characters."
"5042 : The Billing Address1 contains invalid characters.","5042 : The Billing Address1 contains invalid characters."
"5043 : The Billing Address2 contains invalid characters.","5043 : The Billing Address2 contains invalid characters."
"5044 : The Billing City contains invalid characters.","5044 : The Billing City contains invalid characters."
"5045 : The Billing Phone contains invalid characters.","5045 : The Billing Phone contains invalid characters."
"5046 : The Delivery Surname contains invalid characters.","5046 : The Delivery Surname contains invalid characters."
"5047 : The Delivery Firstname contains invalid characters.","5047 : The Delivery Firstname contains invalid characters."
"5048 : The Delivery Address1 contains invalid characters.","5048 : The Delivery Address1 contains invalid characters."
"5049 : The Delivery Address2 contains invalid characters.","5049 : The Delivery Address2 contains invalid characters."
"5050 : The Billing Address contains invalid characters.","5050 : The Billing Address contains invalid characters."
"5051 : The Contact Number contains invalid characters.","5051 : The Contact Number contains invalid characters."
"5052 : The Customer Name contains invalid characters.","5052 : The Customer Name contains invalid characters."
"5053 : The Email Message contains invalid characters.","5053 : The Email Message contains invalid characters."
"5054 : The Cardholder Name contains invalid characters.","5054 : The Cardholder Name contains invalid characters."
"5055 : A Postcode field contains invalid characters.","5055 : A Postcode field contains invalid characters."
"5056 : The Contact Fax contains invalid characters.","5056 : The Contact Fax contains invalid characters."

This Image illustrates -> issue (on the left) -> no issue (on the right). Of course the checkbox for My billing address is the same as above is what copies the First Name and Last Name fields down into the Cardholder name bits. The form rule can look for "&" and then tell the user to remove it. Note the user can still leave "Mark & Karin" in the Name and Address Profile. But we would prevent it from going into the Billing details.