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  • #2317

Closed
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Opened Jan 20, 2021 by justinfreeman (Agileware)@justinfreeman🚴🏿Developer

CiviMail, Tracked Opens and Unique Opens should also be counted when click-through events occurs to workaround issues where the tracked open, pixel is blocked by the email client

CiviMail, Tracked Opens and Unique Opens should also be counted when click-through events occurs to workaround issues where the tracked open, pixel is blocked by the email client. Thus enabling some statistics to be captured and avoid situations where Tracked Opens and Unique Opens have a statistic of 0 but all the other metrics have non-zero numbers.

PS. I had always thought that this was already the case, but discovered otherwise whilst investigating a support request. Quite surprised.

This would also require a documentation change.

Agileware Ref: CIVICRM-1649

Edited Jan 20, 2021 by justinfreeman (Agileware)
To upload designs, you'll need to enable LFS and have an admin enable hashed storage. More information
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Reference: dev/core#2317