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  • #109
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Issue created May 10, 2018 by reneolivo@reneolivo

Categorizing case types

Issue

Currently case types can have a name, but can't be grouped by a common category. Right now you can have multiple case types dealing with vacancies, (Ex: Publish available position, Conduct interview with candidate, Start recruitment campaign, etc.), but there's no way to tell that these case types belong in a common conceptual group that differentiates them from other case types.

Proposed solution

Adding a category field to the CaseType schema.

Use cases

  • Separating the administration of case types, such as the ones from application/vacancies.
  • Using the case category to run specific actions when a new case is created or it's closed. For example, if a case with the category "Funds Raising" is closed, send a special notification to the accounts department. (this would be implemented on the extension side).

Core PR

https://github.com/civicrm/civicrm-core/pull/12098

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